Gorgias Updates

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic
We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It
Announcement
Improvement
New feature

📸 AI Agent now understands image attachments

by Matilda Lee
We’re excited to announce a new capability for AI Agent: it can now analyze and respond to image attachments in email. This enhancement helps create a more seamless and helpful experience for your customers, especially when images are
Announcement
AI Agent

đź’Ş Improved visibility over file uploads and single-page URLs for AI Agent

by Felipe Mora
We're excited to announce enhanced transparency for file uploads and single-page URLs in AI Agent! 🚀 What's New See exactly what your AI Agent knows. When you upload files (PDFs, documents) or add single-page URLs as knowledge
Announcement

See the full story faster: AI summaries and improved UI in the Timeline

by Jordan Miller, Product Marketing Manager
Announcement
Improvement
When agents lack context, it leads to repeated questions, messy handoffs, and slow QA. That’s why we built a better way to surface customer history—right from the timeline. Brands using Customer Timeline resolve tickets 26% faster on

Manage every store’s channels and integrations from one central hub

by Boris Cupac, Software Engineer
Announcement
New feature
Managing multiple stores just got easier! With this release, you’ll find a new centralized Store Management page under Settings > Account. From here, you can: Quickly view all stores connected to your Gorgias account. Each store

New Ticket Assignment Setting: Assign to Last Responding Agent

by Gorgias Product Team
We often hear that agents sometimes forget to assign themselves to a ticket. We’re introducing a settings option that ensures that an agent gets automatically assigned to a ticket when they send an outbound customer reply. 📍 Location:
Announcement

Streamline AI Agent Optimize page experience

by Narcisa Minca, Full Stack Developer
We’re excited to announce a new experience for the AI Agent Optimize page. This change brings metrics about your intents into a single, unified view — making it easier to access insights and take action without navigating through multiple
Announcement
Improvement
Automate

Control Agent Capacity for Reopened Tickets

by Gorgias Product Team
You can now choose whether reopened tickets count toward an agent’s max capacity! 🔧 How to Configure Go to: Settings > Ticket Management > Ticket Assignment > Team auto-assignment settings Then toggle: “Allow reopened tickets to exceed
Announcement

🎉 New Feature: Customize Your Contact Forms with HTML!

by Jonas Schulz, Senior Software Engineer
We’re excited to announce a powerful new customization option for contact forms: HTML injection into the <head> tag. This new feature gives you complete control to customize the styling, layout, and behavior of your contact forms. 🚀
Announcement