Gorgias Updates

www.gorgias.com

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Support for Magento2 guest orders

by Gorgias Team

We've just added support for Magento2 guest orders! You can now see data from guest orders in your Gorgias account, and trigger rules using this data as well.

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New action in rules: Hide Facebook comment

by Gorgias Team

It is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...

New action in rules: Hide Facebook comment

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New macros page in settings

by Louis Barranqueiro

It is now possible to manage your macros outside of your tickets, by accessing the new macro page through the settings: This will give you the ability to monitor usage in a single place while giving you the same customization abilities...

New macros page in settings

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Revenue statistics is coming out of beta

The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...

Revenue statistics is coming out of beta

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New create order action for Shopify

by Samy Laumonier

We just released the new “create order” action for Shopify! You can now create Shopify orders from Gorgias for existing Shopify customers, with all the features and options that Shopify has, including: add existing products via the...

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Customer message sentiments

Want to identify customers who need attention on social media or simply detect angry customers? You can now detect message sentiments through Gorgias rules. We currently feature six sentiments: negative positive menacing ("I will buy...

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Macros now displayed by relevance

by Charles Jacquet, ML Engineer

Happy new year everyone! The macros are now displayed by relevance instead of usage, the most relevant ones are featured at the top of the list! It takes into account multiple things, such as the message of the customer, the subject...

Macros now displayed by relevance

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Display audit logs in tickets

by Samy Laumonier

You can now display audit logs directly in tickets! 1. Click on "display all events" 2. Audit logs are displayed in chronological order: The following events are supported: Rule executed Ticket assigned to a user Ticket unassigned...

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Export tickets to CSV

Hi everyone ! We just released a new feature that enables you to export tickets information into a CSV file. To use this new feature, select tickets and click on the "Export tickets" button that is under the "Apply Macro" one. You will...

Export tickets to CSV