Gorgias Updates

www.gorgias.com

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Office365 / Outlook.com integration

We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...

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New user roles

by Louis Barranqueiro

We’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...

New user roles

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HTTP integrations improvements

by Gorgias Team

The HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...

HTTP integrations improvements

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Manage macros spell checking and ordering

by Gorgias Team

A few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.

Manage macros spell checking and ordering

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Create internal notes by email!

We have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...

Create internal notes by email!

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Customer satisfaction surveys

by Gorgias Team

Customer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video below to learn more about this feature in Gorgias and how to set it up: https://www.youtube...

Customer satisfaction surveys

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Quick replies

by Romain Lapeyre

A couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...

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Chat campaigns, shopify action and new keyboard shortcut

by Gorgias Team

We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...

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Merge tickets

by Alex Plugaru

We're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...