about 3 years agoGorgias Chat - Connecting to a different storeby Matthieu BressonWe are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon
about 3 years agoSelf-service - Detailed order trackingby Irinel NeculitaAnnouncementImprovementWe are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
about 3 years agoNew design updatesby Nikola Mijović, Senior Software EngineerIn the last month, we released a few nifty design updates that you might have already noticed. 👀 Among others, here are some new design elements that we feature 🎨 The feedback system has received a new look(banners, alerts and
about 3 years agoAgents self sign-up supportby Nicolas FaureWe are happy to announce that agents can now sign-up by themselves, if the option is enabled in your help desk. What does that mean? You can authorize agents to join the help desk given that their email address come from specific domains so
about 3 years agoSelf Service in Help Centerby Robert PamfileWe’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation
about 3 years agoRule libraryby Mathias NgoWe are thrilled to announce a new feature for rules! The new Rule Library comes in to help you set up your automation process with pre-made rules that are just one click away! Available from the main Rule settings page, this library
about 3 years agoCustom actions in every widgetby Manuel ColasanteNew featureHere at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that
about 3 years agoCreate an IVR Phone with your existing Gorgias numberby Illia PetrovWe are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
about 3 years agoSelf-service - Ability to select return quantity by Robert PamfileWe are happy to announce that we have improved the ability to return products as part of our self-service flows. When returning a product they ordered in multiple quantity, your customers can now choose the quantity of items they’d like to
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