Gorgias Updates

www.gorgias.com

New Support Performance Overview (beta)

by Charles Jacquet

We are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily

New Support Performance Overview (beta)

New ticket fields types: Number and Yes/No

by Ionut Zamfir

We are happy to introduce 2 new types of ticket fields. 🎉 Number 🔢 The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14). One use case could be to store the cost of

New ticket fields types: Number and Yes/No

Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer

We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso

In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer

Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets

Automatically save new draft tickets

by Xuan-Thi Nguyen, Front-end developer

Starting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one. Note that for the moment, you can keep one draft at

Automatically save new draft tickets

Create Ticket Fields from CSV

by Nicolas Faure

Creating Ticket Fields is now even easier! We’re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file! To do so, when editing or creating a dropdown field, simply click the Import From CSV

Chat Widget Creation Wizard 🔮

by Juan Carlos Quintero

We are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an

Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso

We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

Shopify Refund: the shipping cost is zero by default 🛍