Gorgias Updates

BigCommerce events in ticket timeline 👀

by Simone Basso
Announcement
Improvement
Hot on the heels of our refund order action release, we’ve made some improvements to the visibility of performed BigCommerce events! To view the events, simply click on "Display all events" in the ticket menu. The events you’ll see

Default to outbound call on tickets with missed calls

by Matteo Silvestro
We've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much
Announcement
Improvement

Shopify: Voiding payments for canceled orders 🙅‍♂️

by Simone Basso
Announcement
Improvement
In aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for

Zendesk import now supports Ticket Fields

by Ionut Zamfir
Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets
Announcement
Improvement

Security improvements on Chat installation snippet

by Juan Carlos Quintero
We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this
Improvement
Developers

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero
We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot
Announcement
Improvement

New ticket fields types: Number and Yes/No

by Ionut Zamfir
Improvement
We are happy to introduce 2 new types of ticket fields. 🎉 Number 🔢 The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14). One use case could be to store the cost of

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso
Announcement
Improvement
In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso
Announcement
Improvement
We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default