Gorgias Updates

www.gorgias.com

Create an automated response when customers track an unfulfilled order!

by Ricardo de Arruda, software engineer

Now merchants will be able to create custom messages when your customers track an order that hasn’t been fulfilled yet on the configuration of your Order Management Flow Track order. This is particularly helpful to: Remind customers about

Default to outbound call on tickets with missed calls

by Matteo Silvestro

We've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much

Copy every Widget field ✂️📋

by Simone Basso

We heard your resoundingly positive feedback and have now extended the copy-button functionality! The copy-button is now available on all standard Shopify-widget fields, and other integration widgets that you have enabled on the

Copy every Widget field ✂️📋

Shopify: Voiding payments for canceled orders 🙅‍♂️

by Simone Basso

In aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for

Shopify: Voiding payments for canceled orders 🙅‍♂️

Zendesk import now supports Ticket Fields

by Ionut Zamfir

Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets

Security improvements on Chat installation snippet

by Juan Carlos Quintero

We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this

BigCommerce: Refund Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

BigCommerce: Refund Order action

Search for ticket field dropdown values

by Manuel Colasante

Are you already using Ticket Fields? If not, you should at least take a look at them. They can greatly help you answer some critical questions concerning your business. For those who have adopted them, we noticed your excellent use of the

Search for ticket field dropdown values

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero

We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot