Gorgias Updates

www.gorgias.com

Support Performance Overview is out of beta!

by Charles Jacquet

Today is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's

Support Performance Overview is out of beta!

BigCommerce: Entire Order Refund action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Building on our manual refund functionality, you can now refund an entire BigCommerce order directly in Gorgias. When applying an entire order level refund you can: Review all

BigCommerce: Entire Order Refund action

Disable Email capture in Chat Widget

by Juan Carlos Quintero

We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users won’t be requested to fill in their email, they will

BigCommerce events in ticket timeline 👀

by Simone Basso

Hot on the heels of our refund order action release, we’ve made some improvements to the visibility of performed BigCommerce events! To view the events, simply click on "Display all events" in the ticket menu. The events you’ll see

BigCommerce events in ticket timeline 👀

Improvements to offline capture in the Chat Widget

by Sufiyan, Engineer

Overview We are excited to announce a new feature of our Chat Widget that allows you to customize the Intro, Body, and Outro texts of the Offline Capture confirmation email. This feature enables you to deliver emails to customers with the

Improvements to offline capture in the Chat Widget

Ticket fields are now available to everyone!

by Ionut Zamfir, Senior Software Engineer

We are excited to announce that Ticket Fields, a powerful feature that allows you to customize and enrich your ticketing system, is now available to everyone! By leveraging Ticket fields, you can gather structured data and address customer

Customize Your Notification Sound

by Gorgias Team

I Users can now adjust the notification sound and volume in Gorgias. These settings can be adjusted by visiting the notification settings page (Settings → You → Notifications) where you will be able to choose from 9 different sounds and

Create an automated response when customers track an unfulfilled order!

by Ricardo de Arruda, software engineer

Now merchants will be able to create custom messages when your customers track an order that hasn’t been fulfilled yet on the configuration of your Order Management Flow Track order. This is particularly helpful to: Remind customers about

Default to outbound call on tickets with missed calls

by Matteo Silvestro

We've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much