Gorgias Updates

New ticket fields types: Number and Yes/No

by Ionut Zamfir
Improvement
We are happy to introduce 2 new types of ticket fields. 🎉 Number 🔢 The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14). One use case could be to store the cost of

Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer
We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This
Announcement
New feature

Introducing the new Automation Add-on billing structure

by Valentin Perret, Group Product Manager
Over the last two years, the Automation Add-on (AAO) grew from a small experiment to a powerful tool. Today, thousands of merchants use the AAO to instantly support customers, improve the shopping experience, and deflect repetitive
Announcement

Request a missing app

by Simone Basso
Announcement
Have you noticed any important apps missing from our App Store? Now you can easily share your feedback by clicking the Request App button. We're always looking for ways to improve, so please don't hesitate to let us know what we are

Images for Help Center Categories

by Ulad Ramanovich, software engineer
Announcement
Improve your customer experience by adding images to your help center categories. You can add your image directly in the “Category settings“ page. After publishing you will see the new category card with images in your Help Center.

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso
Announcement
Improvement
In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer
Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets
New feature
Announcement

Automatically save new draft tickets

by Xuan-Thi Nguyen, Front-end developer
New feature
Starting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one. Note that for the moment, you can keep one draft at

Create Ticket Fields from CSV

by Nicolas Faure
Creating Ticket Fields is now even easier! We’re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file! To do so, when editing or creating a dropdown field, simply click the Import From CSV
Announcement
New feature