Gorgias Updates

www.gorgias.com

Chat Widget Creation Wizard 🔮

by Juan Carlos Quintero

We are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an

Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso

We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

Shopify Refund: the shipping cost is zero by default 🛍

🔎 Spotlight search now features recent items

by Nikola Mijović, Senior Software Engineer

We're adding a new feature to the Spotlight search! 🎉 The tickets and customers you have accessed over the past days now appear as recent items when you open the Spotlight search. This will enable you to quickly go back to a ticket or

🔎 Spotlight search now features recent items

Upgraded order tracking experience!

by Ricardo de Arruda, software engineer

We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your

Introducing Phone Number Migration for WhatsApp Integration with Gorgias!

by Teodor Zait, Andrei Don, Adrian Ursu

We're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard. Why should I migrate? Migrating your phone number will

Introducing Phone Number Migration for WhatsApp Integration with Gorgias!

BigCommerce: Duplicate Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

BigCommerce: Duplicate Order action

Font customization for the Chat Widget 🙌

by Joris La Cancellera, Software Engineer

Now you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get

Font customization for the Chat Widget 🙌

Introducing Ticket Fields in Beta 🏷️

by Ionut Zamfir, Software Engineer

We're thrilled to announce the beta release of our latest feature: ticket fields! With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers

Introducing Ticket Fields in Beta 🏷️

🔎 Improved customer search based on order number

by Tudor Plugaru, Software Engineer

We are excited to announce that we have released improvements to Gorgias search! We understand that finding customers based on their order number quickly and efficiently is crucial, and we have been working hard to enhance this process.

🔎 Improved customer search based on order number