Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets seamlessly.

The Ticket Fields from Zendesk can now be imported both through the initial sync but also through the continuous sync.

Limitations: The values of the ticket fields are imported only for the Tickets that were not imported yet in Gorgias.