1600381980001Auto-phrase-completion in Frenchby Gorgias TeamImprovementSince we released it for the first time in English last year phrase auto-completing has been one of the most used features on Gorgias, allowing agents to save precious seconds on every message typed. We are announcing that phrase...
1595871360001Intent classification gets better!by VictorWe know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...
1591405740001New infobar designby Samy LaumonierWe just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...
1590765060001Undo sent messageby Gorgias TeamWhen responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...
1585594320001New refund order action for Shopifyby Samy LaumonierWe just released the new version of the “refund order” action for Shopify! You can now refund Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...