Gorgias Updates

New macro organizing options

by Romain Charbit
We’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
New feature
Improvement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

Support of subcategories in our help centers

by Philippe Diep, Software Engineer
New feature
When having hundreds of articles in your help center, structuring your help center with multiple levels of categories could help your visitors to find their answers in seconds. Today, we are releasing the support of this feature! How to

Reopening tickets when a message was not sent

by Clément Sirieix
Currently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
Developers
Improvement

Remove tags from rules

by Mathias Ngo
You can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”
Developers
Improvement

More custom stylings for your sidebar

by Manuel Colasante
Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific
New feature

Small change in Shopify installation flow

by Nicolas Faure
We just deployed a slight change to the flow of adding Shopify stores to a Gorgias helpdesk. Now, when clicking the "Add Shopify" button in the Shopify integration page, rather than being asked for your Shopify domain, you will be directly
Announcement
Improvement

More customization for the Help Center

by Joris La Cancellera, Software Engineer
Developers
New feature
We are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image

Save and edit articles as drafts, publish them later

by Teodor Zait
We’re making some long awaited improvements to our help center! We’ve just released a feature that enables help center users to edit their articles and save them as drafts before publishing them live on the website. For simplicity’s sake,
New feature