Gorgias Updates

Article recommendation in Chat

by Robert Pamfile
Your shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.πŸ€– If you have an active chat and help center in your
New feature

Auto-assign rule from team creation

by ClΓ©ment Sirieix
New feature
πŸŽ‰ You can now directly create a rule assigning tickets to the team you’ve just created Up until now, if you wanted to setup auto-assignment for your team you needed to access the rules settings, and manually build it. In order to make this

Enforce Two-Factor Authentication (2FA) for all users (Admin only)

by Ionut Zamfir, Software Engineer
Recently we introduced an extra layer of security to your Gorgias account: Two-Factor Authentication (2FA) using an authenticator app. Now, as a helpdesk Admin, you can enforce it for all your users. You can do that by navigating to
New feature

New notification: New assigned ticket

by Charles Jacquet
Improvement
We have released a new notification: New assigned ticket! When using Gorgias, you will see (and hear) this notification when a ticket is assigned to you. This will hopefully help you respond faster to your customers. Quick reminder: To

Subsequent actions in quick response flows

by Roman Fayzullin
We are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chatβœ¨πŸ’¬ Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the
Improvement

SMS integration

by Illia Petrov
New feature
Announcement
We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
πŸŽ‰πŸŽ‰πŸŽ‰ We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. πŸŽ‰πŸŽ‰πŸŽ‰ This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru
Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
New feature
Improvement

Two-Factor Authentication (2FA)

by Ionut Zamfir
We are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then
New feature