Gorgias Updates

Tone of voice for the chat πŸ“£

by Angel Cereijo, Software Engineer
New feature
We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a

Chat Video sharing support 🎬

by Joris La Cancellera, Software Engineer
New feature
A picture is worth a thousand words. So what's a video worth?! πŸŽ₯ We are happy to announce the support of videos embedded in chat messages and campaigns. How does it work? You can find the share video button inside the video

Cleaner order management buttons in the Gorgias chat homepage

by Cyprien Pannier, Senior Software Engineer
Hi there πŸ‘‹, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
Announcement
Improvement

In-ticket suggestions

by Romain Charbit
Our Gorgias automation features are getting smarter and are now coming to you when the context is right πŸŽ‰ Have you ever wondered β€œHow this rule works?” or β€œWhat is this autoresponder doing?” For tickets where an autoresponder would’ve
New feature

Chat appearance enhancement for readability

by George Chetreanu, Engineering Manager
Announcement
New feature
The chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of

Loop Returns x Order management flows

by Jan Szybowski, Software Engineer
Hi πŸ‘‹ we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
Announcement
New feature

Automatic offline mode in the chat

by Roman Fayzullin
Hello πŸ‘‹ Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
New feature

Help Center design improvements

by Irinel Neculita
πŸ‘‹ Hey everyone! While it is important to release new features, it is also top-of-mind for us to improve your current experience using help center. So we made a series of design improvements, and we’d like to highlight a few: You may have
Improvement

πŸ› Improvements in Shopify Refund modal

by Deniss Kozickis
Hi πŸ‘‹ Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
Announcement
Improvement