Gorgias Updates

Custom subject lines for the Contact Form

by Nicuศ™or Chiciuc, Software Engineer
We have some good news to share ๐ŸŽ‰ You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about. You
Announcement

Cleaner order management buttons in the Gorgias chat homepage

by Cyprien Pannier, Senior Software Engineer
Hi there ๐Ÿ‘‹, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
Announcement
Improvement

In-ticket suggestions

by Romain Charbit
Our Gorgias automation features are getting smarter and are now coming to you when the context is right ๐ŸŽ‰ Have you ever wondered โ€œHow this rule works?โ€ or โ€œWhat is this autoresponder doing?โ€ For tickets where an autoresponder wouldโ€™ve
New feature

Chat appearance enhancement for readability

by George Chetreanu, Engineering Manager
Announcement
New feature
The chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of

We've redesigned our rule settings and templates!

by Mathias Ngo
Weโ€™ve freshened up our rule settings page, added some new features and improved navigation ๐ŸŽ‰ These are our highlights ๐Ÿ‘‡ Rule search is here! Weโ€™ve added rule search on the top right corner of your screen. This will be handy if you
Announcement

Loop Returns x Order management flows

by Jan Szybowski, Software Engineer
Hi ๐Ÿ‘‹ we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
Announcement
New feature

Automatic offline mode in the chat

by Roman Fayzullin
Hello ๐Ÿ‘‹ Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
New feature

Help Center design improvements

by Irinel Neculita
๐Ÿ‘‹ Hey everyone! While it is important to release new features, it is also top-of-mind for us to improve your current experience using help center. So we made a series of design improvements, and weโ€™d like to highlight a few: You may have
Improvement

๐Ÿ› Improvements in Shopify Refund modal

by Deniss Kozickis
Hi ๐Ÿ‘‹ Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
Announcement
Improvement