1657825050971Set ringing behavior from voice settings pagesby Mehdi DellagiWe’ve heard setting a phone to ring a team at the same time or ring those agents one-by-one can be quite tricky for first-time and even experienced Gorgias users. To help make using our phone simple, you can now set ringing right from your
1657725378734Gmail conversation groupingby Giuseppe Lumia, Software EngineerImprovementNew featureSmarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmail’s grouping logic. What does this mean? According to the Gmail
1655905197981Intents feedback removalby Dombi BotondThe intents dropdown present on ticket messages will no longer allow for providing intent feedback. Instead, it will only show the detected intents. In addition, the detected intents and other actions will collapse into a single dropdown
1655407087271Web notifications are saved in your notification centerby Charles JacquetImprovementFrom now on, notifications will require the user to click or dismiss them, instead of disappearing on their own! That means that if you you missed a notification, you can now still retrieve it in the notification center of your computer!
1651687460897New notification: New assigned ticketby Charles JacquetImprovementWe have released a new notification: New assigned ticket! When using Gorgias, you will see (and hear) this notification when a ticket is assigned to you. This will hopefully help you respond faster to your customers. Quick reminder: To
1651043400000Subsequent actions in quick response flowsby Roman FayzullinWe are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chat✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the
1649766660000SSO - Google and Microsoft SSO activationby Alexandru Daineanu, Fullstack Developer🎉🎉🎉 We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. 🎉🎉🎉 This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
1649148735572Customize your Customers and Orders via suggested Shopify Tagsby Iustina DumitruTagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
1648644497162New macro organizing optionsby Romain CharbitWe’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
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