Gorgias Updates

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Ticket customer changed event logs

by Alex Plugaru

It is now possible to see when a customer was changed on a ticket and by whom. Simply click on the top-right dropdown (as seen in the screenshot). If the customer was changed you should see it in the list of events:

Ticket customer changed event logs

Mobile apps improvements

by Alex Plugaru, CTO & Cofounder

We've done some improvements in the Ticket reply area for the mobile apps. You can now leave internal notes, change channels, forward tickets and change the email recipients. Next things on the list of improvements for mobile apps...

Mobile apps improvements

Auto-responder improvements

We've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...

Upcoming API changes on 2019-05-13

by Louis Barranqueiro

Changes Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...

Navigation update in views

We've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...

Upcoming API changes on 2019-07-01

by Louis Barranqueiro

Starting from July 1st, 2019: the requester attribute of the Ticket object (containing a User object) will be removed and replaced by the customer attribute (containing a Customer object). This will affect Ticket objects returned by...

Tag search

by Gorgias Team

When managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:

Tag search

Recharge integration update

We've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...

HTTP integrations improvements

by Gorgias Team

The HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...

HTTP integrations improvements