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New channel: Facebook recommendations
by Mehdi Dellagi
We've added a new channel to our Facebook integrations! You can now get your Facebook page customers recommendations in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable...
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Editable reply threads for email messages
by Gorgias Team
We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...timestamp1610586960001
Improved shipping line selection in Shopify actions
by Gorgias Team
We just released an improvement of our "Create order" and "Duplicate order" Shopify actions! We now fetch the available shipping rates via the Shopify API, so that you can quickly add a shipping line, as you can see on this screenshot...timestamp1609784460001
Display product inventory in Shopify actions
by Gorgias Team
In the "Create order" and "Duplicate order" Shopify actions, we now display the number of products in stock (green when available, red when empty or pending replenishment): When you search for a product (on the right side) In the order...timestamp1609198980001
Message failure pop-up notification improvement
by Mehdi Dellagi
We have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...
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View sections
by Gorgias Team
We are making some changes to the views navigation sidebar. Views can now be organised in sections (collapsable groups of views). Until now you were able to see dozens of them in a single place, moving forward you will find be able to...
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Display an event when unread chat messages are sent by email
by Gorgias Team
We now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...timestamp1607081700001
Location of customer on Chat
by Teo
We have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...timestamp1606937940001
Reply to Facebook comments via Messenger
by Mehdi Dellagi
We have released the private reply to Facebook comments feature. It is now possible to respond via Messenger to a comment on your page. A "Message" button is now available next to the comment. Clicking on the button will open a popup...