Gorgias Updates

Shopify Refund: the shipping cost is zero by default ๐Ÿ›

by Simone Basso
Announcement
Improvement
We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

๐Ÿ”Ž Spotlight search now features recent items

by Nikola Mijoviฤ‡, Senior Software Engineer
Announcement
We're adding a new feature to the Spotlight search! ๐ŸŽ‰ The tickets and customers you have accessed over the past days now appear as recent items when you open the Spotlight search. This will enable you to quickly go back to a ticket or

Upgraded order tracking experience!

by Ricardo de Arruda, software engineer
We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
Announcement
Improvement

Introducing Phone Number Migration for WhatsApp Integration with Gorgias!

by Teodor Zait, Andrei Don, Adrian Ursu
Announcement
We're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard. Why should I migrate? Migrating your phone number will

BigCommerce: Duplicate Order action

by Iustina Dumitru
Announcement
New feature
๐ŸŽ‰ We are happy to announce another BigCommerce update. Now you canย duplicate BigCommerce ordersย directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

Introducing Ticket Fields in Beta ๐Ÿท๏ธ

by Ionut Zamfir, Software Engineer
Announcement
New feature
We're thrilled to announce the beta release of our latest feature: ticket fields! With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers

๐Ÿ”Ž Improved customer search based on order number

by Tudor Plugaru, Software Engineer
Improvement
We are excited to announce that we have released improvements to Gorgias search! We understand that finding customers based on their order number quickly and efficiently is crucial, and we have been working hard to enhance this process.

New Automation Settings

by Jan Szybowski
๐ŸŽ‰ We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
Announcement
Improvement
New feature

Improved Chat Previews in Settings

by Dombi Botond
We are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing
Improvement