Gorgias Updates

We removed random animal names for anonymous chat customers 🐈

by Martin
We have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
Improvement

Duplicate rules ⚙, rule editor variables ✏️ and more Shopify filters

by Martin
We're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...
Improvement

New metrics: macros usage and tickets replied

by Louis Barranqueiro
Macros usage We've added a new metric which enables you to see how macros are used. Number of tickets replied We've also added the number of tickets replied to the key metrics and the support volume graph. You can now see how many...
Improvement

Rules redesigned ⚙️

by Martin
We have redesigned the rules! They are now more readable, and you can differentiate the various elements of rules more easily. Also, you can now fold logical blocks in the rules, so that it's easier to read and manipulate big rules with...
Improvement

New Login & Register experience

by Gorgias Team
New Login & Registration look We have a new login and registration design. It's simpler than before and closer to the new design in the helpdesk. More design updates and bug-fixes are coming soon. Customer Name priority The name of...
Improvement

Statistics redesigned 📊

by Louis Barranqueiro
We’ve made a lot of small improvements to make statistics easier to read for you. Also, each graph has now its own definition so you can understand how it is calculated.
Improvement

We are starting a changelog 📣

by Alex Plugaru
Today we're are thrilled to introduce our product timeline. The purpose of this timeline is to keep you informed about updates and changes we are continuously pushing to Gorgias. This includes new features, improvements, bug fixes but...
Announcement