Gorgias Updates

Use macros on new tickets ⚡

by Martin
You can now set a requester on a ticket being created, allowing you to use macros and Shopify actions on new tickets!

We removed random animal names for anonymous chat customers 🐈

by Martin
We have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
Improvement

Disabling the away status on your chat

by Martin
You can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
New feature

HTTP Integration logs

by Alex Plugaru, Co-founder & CTO
We've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.
New feature

Duplicate rules ⚙, rule editor variables ✏️ and more Shopify filters

by Martin
We're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...
Improvement

New metrics: macros usage and tickets replied

by Louis Barranqueiro
Macros usage We've added a new metric which enables you to see how macros are used. Number of tickets replied We've also added the number of tickets replied to the key metrics and the support volume graph. You can now see how many...
Improvement

Automate tickets with Shopify data

by Romain Lapeyre, Co-founder & CEO
Today, we're introducing the ability to use Shopify data to triage or respond to tickets. Here are some use cases from our customers that you can apply to your own business: Respond to most loyal customers first Don't miss last minute...
New feature

New signature field and keyboard shortcut

by Gorgias Team
Bio field We've just released a new field called Bio in the agent profile. You can use it to customize your email signature even more. New shortcut We've also released a new keyboard shortcut called "Go to the current view.". You can...
New feature

Rules redesigned ⚙️

by Martin
We have redesigned the rules! They are now more readable, and you can differentiate the various elements of rules more easily. Also, you can now fold logical blocks in the rules, so that it's easier to read and manipulate big rules with...
Improvement