Gorgias Updates

Instagram Messaging is Now Available (With No Follower Requirements)

by Zach Banov
We are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages! Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk. For
Announcement

Update in ReCharge widget links

by Maxime Landry
Until today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. That’s no longer the case! ✨ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to
Developers
Improvement

Shopify customer and order editable tags lists

by Maxime Landry
We added the possibility to edit customers and orders tags lists directly from your Shopify widget in Gorgias Helpdesk. Once your edition is over, all your tags will be synchronised with Shopify. You can add/ remove and move this field as
Developers
New feature

Receive & respond to Instagram Direct Messages

by Mehdi Dellagi
New feature
Announcement
It’s finally here! We’ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias. Our integration offers the following capabilities… 1. Receive and respond to Instagram direct messages in

Mark tickets as unread (and read)

by Julián Pérez
Announcement
New feature
If you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but don’t have the

Yotpo integration

by Walter Danilo Galante, Software Engineer
Announcement
New feature
Excelling in customer support is all about context. The more information you have at hand, the better you can serve your customers. That’s why we at Gorgias are laser-focused on helping leveraging your entire Ecommerce stack. To support

Sync Gorgias events and customers into Klaviyo

by Mehdi Ben Hamida, Software engineeer
New feature
Announcement
We’ve just released a new and improved integration with Klaviyo, allowing you to segment customers, and send targeted outbound messaging campaigns based on Gorgias events as well as include Gorgias events in your Klaviyo analytics

Integrations REST API documentation

by Julián Pérez
After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...
Developers
Improvement

Widgets REST API documentation

by Julián Pérez
We have updated our REST API doc with a new resource: widgets! 🎉 Widgets are containers that can be used to display custom data coming from any integrations on the right-hand sidebar of the ticket or user page. Widgets styling can be...
Developers
Improvement