timestamp1671822707288Custom subject lines for the Contact Formby Nicuศor Chiciuc, Software EngineerWe have some good news to share ๐ You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about. You
timestamp1671754429808Cleaner order management buttons in the Gorgias chat homepageby Cyprien Pannier, Senior Software EngineerHi there ๐, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
timestamp1671111949790In-ticket suggestionsby Romain CharbitOur Gorgias automation features are getting smarter and are now coming to you when the context is right ๐ Have you ever wondered โHow this rule works?โ or โWhat is this autoresponder doing?โ For tickets where an autoresponder wouldโve
timestamp1671104100000Chat appearance enhancement for readabilityby George Chetreanu, Engineering ManagerAnnouncementNew featureThe chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
timestamp1671004765070We've redesigned our rule settings and templates!by Mathias NgoWeโve freshened up our rule settings page, added some new features and improved navigation ๐ These are our highlights ๐ Rule search is here! Weโve added rule search on the top right corner of your screen. This will be handy if you
timestamp1670441759903Loop Returns x Order management flowsby Jan Szybowski, Software EngineerHi ๐ we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
timestamp1670347056144Automatic offline mode in the chatby Roman FayzullinHello ๐ Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
timestamp1670318759743Help Center design improvementsby Irinel Neculita๐ Hey everyone! While it is important to release new features, it is also top-of-mind for us to improve your current experience using help center. So we made a series of design improvements, and weโd like to highlight a few: You may have
timestamp1669899030193๐ Improvements in Shopify Refund modalby Deniss KozickisHi ๐ Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which
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