timestamp1550685060001Tag searchby Gorgias TeamImprovementWhen managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:
timestamp1549989900001Recharge integration updateby MartinWe've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...
timestamp1549420980001HTTP integrations improvementsby Gorgias TeamImprovementDevelopersThe HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...
timestamp1549392360001Duplicate macrosby Gorgias TeamImprovementSometimes when you have to create a lot of macros in Gorgias you may want to copy/paste an existing macro and then adapt it to your needs. That is why we added a Duplicate macro button in the Manage macros page:
timestamp1548461700001More compact real-time conversationsby Gorgias TeamMessages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...
timestamp1548285780001Manage macros spell checking and orderingby Gorgias TeamImprovementNew featureA few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.
timestamp1544144100001New keyboard shortcut for adding linksby Gorgias TeamImprovementIt's a bit embarrassing how long it took us to add this. Better late than never: You can now use a keyboard shortcut to add links to your emails when using Gorgias as well as change the display text of the link! A short demo: https...
timestamp1542224700001Tags descriptionsby Gorgias TeamWhen you have lots of tags it's hard to remember which ones to use - it's especially hard for new team members to know when to use the right one. That is why we've added tag descriptions so you can see more info about your tags:
timestamp1541037480001Chat campaigns, shopify action and new keyboard shortcutby Gorgias TeamWe've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...