Gorgias Updates

www.gorgias.com

💫 Meet the new Help Center Statistics Report

by Felipe Gonçalves, Product Marketing Manager

Before the year wraps up, we've got something special for you. We're excited to introduce a big update that's all about making your Help Center even better. Whether you’ve already published your first article or just starting to explore its

💫 Meet the new Help Center Statistics Report

Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate

With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and

Connect Flows to 3rd-party tools via HTTP

Introducing Voice Call Events 🌟

by Denisa Dumitru, Software Engineer

We’re excited to elevate your new voice ticket layout with the addition of voice call events. What is the key improvement? You can now track the progress of each voice call through detailed event logs. Quickly identify who answered, and

Introducing Voice Call Events 🌟

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer

Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control

Introducing Train My AI ✨

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias. Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the

Introducing Train My AI ✨

Ticket Fields can now be set from Macros

by Manuel Colasante

We are excited to announce that Ticket Fields can now be set via Macros! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Macro When creating or updating a macro, you will now find a new

Ticket Fields can now be set from Macros

Campaigns just got a visual polish! 🧼

by Narcisa Minca, Full Stack Developer

Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal. What changed, exactly? Chat Campaigns now have an updated design

Campaigns just got a visual polish! 🧼

🎉 New date and time formatting options!

by Iustina Dumitru

Here at Gorgias we’re proud to have users all around the world. We also recognize that our users have different preferences for how the date and time should be formatted. Today, we’re announcing the ability to choose the date and time

🎉 New date and time formatting options!

Introducing our new Voice Ticket Layout!

by Denisa Dumitru, Software Engineer

🎉 Introducing our new and improved layout for voice tickets 🎉 🔍 Key Improvements: Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance. Initiator Insight:

Introducing our new Voice Ticket Layout!