Ticket Fields can now be set from MacrosWe are excited to announce that Ticket Fields can now be set via Macros! With this, it is now even easier to set values to your Ticket Fields.
Setting a Ticket Field from a Macro
When creating or updating a macro, you will now find a new
Campaigns just got a visual polish! 🧼Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal.
What changed, exactly?
Chat Campaigns now have an updated design
🎉 New date and time formatting options!Here at Gorgias we’re proud to have users all around the world. We also recognize that our users have different preferences for how the date and time should be formatted. Today, we’re announcing the ability to choose the date and time
Introducing our new Voice Ticket Layout! 🎉 Introducing our new and improved layout for voice tickets 🎉
🔍 Key Improvements:
Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance.
A new integration joins the party: welcome TikTok Shop! ♪🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US!
With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools.
Why should you
✨ Customize your disclaimer: The
Introducing our Native WooCommerce IntegrationWe’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users.
What can you get from the WooCommerce & Gorgias integration:
Simple Activation and Historical Data Sync: Activating the
Major upgrade: Easily embed a Help Center on your website!The Help Center has always been a powerful tool for customer self-service and automation. But it just got a massive improvement: You can now easily embed your Help Center directly on your store in just a few clicks!
Why embed your Help
Meet the rebranded Automation Add-on: Automate ⚡ We’re thrilled to announce that the Automation Add-on is now Gorgias Automate.
In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of