Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Multi-brand: Link email integrations to chat integrations

by Louis Barranqueiro
New feature
Today, we are thrilled to announce the ability to associate email integrations to chat integrations. It will enable you to choose the email integration used to send emails for unseen agents' messages and satisfaction survey associated...
Multi-brand: Link email integrations to chat integrations

🥳 Emoji in view names

by Louis Barranqueiro
Starting today, you can easily add emoji to the name of your views and make them easier to differentiate in the sidebar 😁. You can add an emoji to the name of a view by clicking on its name, then selecting an emoji and updating the view.
New feature

Magento 2 integration

by Martin
Hi there! We just released our integration with Magento 2 🎉! You can now connect your Magento 2 store with your Gorgias account. This will allow you to display customer, order, shipment and credit memo data next to tickets: To connect...
New feature

Perfom actions on entire views

by Jean
New feature
We're excited to announce the ability to perform actions (closing tickets, applying a macro, and more…) on a view. When you select all the tickets of a page, you will now see a bar asking if you want to select all the tickets of the...
Perfom actions on entire views

Customer intent classification

by Victor
New feature
A few weeks ago, we have released a feature called "macro intent" allowing to label macros with the customer intent it addresses. We are now updating this concept of customer intent with a new feature. Now, each time a message is...
Customer intent classification