Gorgias Updates

Images for Help Center Categories

by Ulad Ramanovich, software engineer
Announcement
Improve your customer experience by adding images to your help center categories. You can add your image directly in the “Category settings“ page. After publishing you will see the new category card with images in your Help Center.

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso
Announcement
Improvement
In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer
Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets
New feature
Announcement

Automatically save new draft tickets

by Xuan-Thi Nguyen, Front-end developer
New feature
Starting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one. Note that for the moment, you can keep one draft at

Create Ticket Fields from CSV

by Nicolas Faure
Creating Ticket Fields is now even easier! We’re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file! To do so, when editing or creating a dropdown field, simply click the Import From CSV
Announcement
New feature

Chat Widget Creation Wizard 🔮

by Juan Carlos Quintero
We are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
New feature

Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso
Announcement
Improvement
We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

🔎 Spotlight search now features recent items

by Nikola Mijović, Senior Software Engineer
Announcement
We're adding a new feature to the Spotlight search! 🎉 The tickets and customers you have accessed over the past days now appear as recent items when you open the Spotlight search. This will enable you to quickly go back to a ticket or

Upgraded order tracking experience!

by Ricardo de Arruda, software engineer
We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
Announcement
Improvement