Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Instagram ads comments

by Samy Laumonier

We just released Instagram ads comments support! You can now import comments posted on your Instagram ads inside Gorgias. To enable Instagram ads comments: go in your Facebook integration's settings page, check the Enable Instagram ads...

Mobile apps improvements

by Alex Plugaru, CTO & Cofounder

We've done some improvements in the Ticket reply area for the mobile apps. You can now leave internal notes, change channels, forward tickets and change the email recipients. Next things on the list of improvements for mobile apps...

Mobile apps improvements

Display your company's logo in your chat's header

Hi there, We've just added a new functionality to our chat: you can now choose to display an image in your chat's header, like your company logo for example, instead of the avatar of your customer support agents: You can modify this...

Auto-responder improvements

We've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...

Macro intents

Starting today, you can specify an intent on your macros to describe in which cases you use them to respond to your customers. For example when a customer asks for your exchange policy and you use a macro to respond to that you should...

Macro intents