Changes

Starting from 13th May, 2019:
- The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values :

• true if the message will be or has been sent by a user (agents, admins)
• false if the message has been sent by a customer

Example

Here is a valid payload to create a ticket with a message using the endpoint POST /api/tickets:

{
    "messages": [
        {
            "via": "api",
            "channel": "email",
            "body_text": "Upcoming API changes",
            "from_agent": true,
            "sender": {
                "email": "[email protected]"
            },
            "source": {
                "type": "email",
                "from": {
                    "name": "Gorgias Support",
                    "address": "[email protected]"
                },
                "to": [{
                    "name": "Your Company",
                    "address": "[email protected]"
                }]
            }
        }
    ]
}

Here is a valid payload to add a message to a ticket using the endpoint POST /api/tickets/{{ticket-id}}/messages/:

{
    "via": "api",
    "channel": "email",
    "body_text": "Upcoming API changes",
    "from_agent": true,
    "sender": {
        "email": "[email protected]"
    },
    "source": {
        "type": "email",
        "from": {
            "name": "Gorgias Support",
            "address": "[email protected]"
        },
        "to": [{
            "name": "Your Company",
            "address": "[email protected]"
        }]
    }
}

If you have any further questions about these changes, please don’t hesitate to contact our support.