We are excited to announce that Ticket Fields can now be set via Macros! With this, it is now even easier to set values to your Ticket Fields.

Setting a Ticket Field from a Macro

When creating or updating a macro, you will now find a new available action: “Set ticket field”.

After choosing the “Set ticket field” action:

1. Select an active ticket field

2. Fill the value you want to set the field to

3. Save the macro and you’re done!

You can now apply this macro just like you are used too. You can even make last minutes changes in the ticket view, once you picked the macro:

We hope that those new options for setting custom fields will help you in your processes!

To learn more about Ticket Fields, you can check our documentation here.