We’re thrilled to share an enhancement to your Gorgias advanced search experience: Advanced search now includes ticket field filters!

You asked, and we delivered! With our latest update, you can now include Ticket field values as a search criteria in advanced searches. This means more precision, faster insights, and the ability to find exactly what you need—all with a few clicks.

🔍 What’s New?

• Ticket field as a filter option: Head to the filter dropdown, and you’ll see "Ticket field" is now available!

• Customized search criteria: Select the specific ticket field value(s) that matter to you—whether it’s contact reason, product type, or any customer ticket field you use.

• Laser-focused Results: Find tickets faster by zeroing in on the details that count, empowering you to streamline workflows and resolve issues more effectively.

🌟 Why You’ll Love It:

• Save time—no more sifting through broad search results.

• Get specific—locate exactly the tickets you need using your own criteria.

• Enhanced flexibility—tailor searches based on ticket details unique to your business.

This is one of our most requested updates, and we’re excited for you to try it out! Next time you perform an advanced search, check out the ticket field filter property to better refine your search.

What’s next? We know you also want the ability to build Views using ticket field filters and rest assured, we will bring you that functionality in the near future.

Happy searching!