We are happy to announce you can now use Single Sign-On (SSO) if the option is enabled in your help desk. What does that mean? You can allow agents to access the help desk via Google or Microsoft 365 instead of always entering their email and password. If you have self-signup enabled, they can also create their account via SSO.

To enable the Single Sign-On feature, go to your help desk settings, and head to the “Access management” page (1):

There, you can choose to enable Google, Microsoft 365, or both (2).

Note that SSO follows the same rules as self-signup (3), so if you have both SSO and self-signup enabled, users will be able to create their accounts via SSO if their email domain matches one of the allowed ones.

If you enabled SSO, users that arrive on the login page will now be shown new buttons to access the help desk:

Clicking said links will redirect them to the SSO provider: