Shopper’s activity in chat ticket view
1666960236939
Improvement
![Shopper’s activity in chat ticket view](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/CfsSS3CXgzFi773WoJ14/01h55ta3gspy7j1phhg1yg7py2-featured-image.png)
Ever had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌.
Chat tickets will now benefit from the following improvements:
We added a delivered ✓ and read icon ✓✓ for each message sent by agents to shoppers (just like in WhatsApp)
We added a cue to let agents be aware when a shopper is currently writing 💬
We moved the last seen on chat information from the Customer panel (right of the screen) to the ticket conversation as a clear 🟢 or 🟠 icon over the shopper avatar.
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