We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle of your customers.

Draft orders can be found in their own section on the widget, below the shopper’s standard orders. They can be easily distinguished by their title “Draft Order {{order number}}”.

Once completed, draft orders will disappear from the sidebar and the non-draft order will appear in Gorgias along with the shopper’s other standard orders.

By providing visibility in shopper’s draft orders, you can now better manage time-sensitive customer requests, provide quicker QA on customer support inquiries from within Gorgias, and reduce duplicate invoices when creating draft orders within Gorgias.

Once you have had a chance to try out the feature, let us know what you think at [email protected] or chat us via the chat widget.