We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center.

As soon as agents enter a tracking number in a Shopify order, Gorgias fetches the relevant info directly from the carrier via our seamless AfterShip integration, we’ll be able to track the shipment, display a precise timeline of its delivery and have an estimated date of arrival displayed.

🎯 Now, your customers will have a more accurate status about their shipment.

⚡️ This feature is available for merchants that have Automation add-on!

We hope you and your customers will find this improvement helpful. We also have a lot of other improvements coming regarding our self-service product, so watch this space!