We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting!

From now on, when you search, all the matches will be highlighted within the content or text, making it easy to spot exactly what you're looking for at a glance. No more sifting through results!

We have also added an “All” tab in the spotlight search to allow you to search both tickets and customers in one click!

Search Match Highlighting feature is available in the spotlight search and will be progressively added in other searches in Gorgias.

Happy Searching 🕵️‍♀️