Remove tags from rules
1646757874846
Developers
Improvement
You can now remove tags from your tickets using our new rule action.
You can use this feature to set up a delayed answer to your customers using the following process for example:
1. Snooze a ticket and apply a “follow-up needed tag” manually or using a rule.
2. A rule like the one below will automatically answer the ticket when the snooze timer ends.
![](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/7Zj2K9PTyNif3Im8KLQU/01h55ta3gsht2vkm4hdavc5xg1-image.png)
An many more use cases! Don't hesitate to share the kind of things you can do with this!
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