A couple weeks ago, we looked at the type of questions customers are asking on the chat.

About 70% of inquiries are about the same things: product information, tracking or applying a promo code.

That’s why we’re introducing quick replies. When a customer starts a chat on your store, you can prompt them quick replies. If the customer clicks on one, it triggers an automatic reply sent from the rules.

These are pretty new, so let us know what you think!