We're excited to announce a new feature that enhances your customers' waiting experience on voice calls: Customer On Hold.
This straightforward enhancement allows agents to seamlessly place a customer on hold during a voice call, during which the customer will hear a waiting music until the agent resumes the conversation. This feature helps mitigate customer frustration and makes the waiting time more enjoyable.

How to get started?

This feature is ready to use with no setup required. On your phone device, you will find a new button: "Hold".
Press this button during a call to activate the on-hold music, and press it again when you are ready to resume the conversation.

This simple yet effective tool is designed to improve both agent efficiency and customer satisfaction.