We are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉

To take advantage of it, just enable Order Management in your Automations → Connected Channels page → Contact Form channels → Enable Order Management. 💡 Pro tip: click on “Try it live” under the channel preview to test with a dummy order, and see what your customer’s experience is like without generating any tickets on Gorgias.

Once everything looks good, you’re ready to share this contact form with your shoppers and encourage customers to self-service before reaching out to your support team, we hope this feature saves you valuable time 🎉