We just released the new version of the “duplicate order” action for Shopify! You can now do, from Gorgias, almost everything you could do if you were duplicating an order on Shopify directly; this includes:

• add products via the search input
• add custom items
• change quantities
• remove items
• add a note
• add tags
• apply a global discount (percentage or fixed amount)
• add shipping
• charge taxes

To use this new feature, please first go to the settings page of your Shopify integration, and click on "Update app permissions".