New autoresponder with article recommendations ✨
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With our new autoresponder feature, you can reply to common customer questions with relevant help center article suggestions.
Our AI detects customer questions in incoming emails, auto-replies with relevant articles from your help center, and closes the ticket If your customers reply to the automated message, the ticket will reopen so you never miss a response.
In order to install, select the Autoresponder from our Rule Templates (Settings > Rules > Create rule).
![](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/KsUWUxQ8600i83CAy3wO/01h5taxjfwxkb3p38hzgfpsphh-image.png)
Customize the message header and footer to your preferences in the autoresponder settings and preview the email that will be sent to your customers.
![](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/KsUWUxQ8600i83CAy3wO/01h5tawme9c3qc673fdxthxpma-image.png)
In order to install this autoresponder you need to have an active Help Center.
![](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/KsUWUxQ8600i83CAy3wO/01h5tawv8q5bjv0jass3jsfsyy-image.png)
Happy automating! 🤖
💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 20% of your customer requests, don’t hesitate to reach out!
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