Never miss an important update with in-app notifications for mentions!
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We're excited to announce a brand new way to stay in the loop – in-app notifications are here! 🎉
Now, when a colleague @mentions you in an internal note, you'll receive a notification right within Gorgias. No more digging through emails or wondering if you've been mentioned!
Here's how it works:
Instant Alerts: A brief "toast" notification pops up at the top of your screen, letting you know you've been mentioned.
Direct Link: The notification includes a handy button that takes you straight to the relevant ticket or conversation.
Easy Dismissal: If you're busy, simply dismiss the notification – it'll disappear after a few seconds.
Notification Center:
But that's not all! We've also added a dedicated notification center where you can find a history of all your mentions. Never lose track of where you've been tagged – simply access the notification center to review past notifications at your convenience.
Customize Your Experience:
We know everyone has different notification preferences. That's why you can easily control your in-app notifications in your Settings.
Enable/Disable: Choose whether you want to receive in-app notifications for @mentions.
Sound: Adjust or mute the notification sound to your liking.
Give it a try and let us know what you think! 📢
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