We're thrilled to introduce our latest enhancements to the Klaviyo integration at Gorgias! Brands using Klaviyo Reviews and SMS can now save time switching tabs, gain deeper insights inside Gorgias, and enhance personalization for a better customer experience with a brand-new widget on the sidebar.

With this update, brands can now:

🚀 Access Klaviyo data directly within the widget in Gorgias with details such as email, name, phone number, loyalty data, segments, lists, star ratings, review dates, links, image URLs, reviewed products, and predictive properties.

⭐Engage customers from your Klaviyo SMS list in France, offer coupons, tag tickets, and target segments effortlessly.

🎟️ Convert Bad Reviews into Tickets: Create a Gorgias ticket whenever a customer leaves a Klaviyo Reviews rating that meets a brand's threshold.

📊 Offer Proactive Support with Predictive Analytics: See Klaviyo analytics such as average order value, churn probability, and predicted CLV to address potential issues and offer relevant recommendations proactively.

🚀Effortlessly access their Klaviyo profiles by clicking on “Klaviyo profile,” ensuring they land right where they need to be.

How to get started

• For brands who have Klaviyo SMS or Reviews:

  • In Klaviyo, navigate to the Integrations page and select Gorgias Integration.

  • In Gorgias integration settings, toggle "Customer profile information" to include all available properties, then sync "Reviews.”

  • The widget info appears in existing open tickets when updates are triggered (e.g., new messages).

Not a Klaviyo Reviews customer? Learn more about how to get it here.

• For brands who haven't integrated yet :

  • Go to App Store in Gorgias and search for Klaviyo

  • New brands will encounter Gorgias integration settings during setup, where options (e.g., SMS, reviews) are pre-selected based on their setup.

  • If any checkboxes are selected, customer profiles are automatically included.

  • Completing the setup ensures the sidebar appears when new tickets are received in Gorgias.

Check more details in our Help Center docs here.

Start delivering more personalized interactions with Gorgias & Klaviyo.