“Rules can be a bit intimidating to create and edit.”

If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelf experience provided by the rule library.

Managed rules need no code, no setup. Install it from the rule library and you are good to go. If we improve the feature, it will be directly impacted in your helpdesk, with no further action needed from you!

You’ll recognize those friendly faces in the rule library by this ✨ Managed Rule badge.

Select them, click on install and you are good to go! You’ll be directed to the rule edition page, and the first thing you should notice is the absence of a code interface. You’ll just have a couple of settings to adjust if you want to, update and voilà!

This first managed rule Non-support related email will take care of all of the tickets created by non-support related email, closing them and tagging them so that they are sorted in the appropriate view.

More managed rules are to come, we will keep you posted!

💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the add-on to automate 5% of your customer requests, don’t hesitate to reach out!