Managing multiple stores just got easier!

With this release, you’ll find a new centralized Store Management page under Settings > Account. From here, you can:

Quickly view all stores connected to your Gorgias account. Each store includes:

• Store name

• Store URL

• Number of connected channels

Click into any store to find the General tab, with details like:

• Connected platform (Shopify, Magento, etc.)

• Installation status and setup info

This is the same data as before—just now easier to find and manage.

Head to the Channels tab to see your omnichannel setup per store:

• View all assigned support channels (Email, Chat, Help Center, SMS, WhatsApp, TikTok Shop, etc.)

• Click a channel type to open a side panel with assignment details

• Add or remove channels via a dropdown and delete button

  

How does this help you?

• Gain visibility into your omnichannel setup across stores—without switching tabs or cross-referencing docs

• Lay the foundation for advanced store-level configurations coming later this year.

What else is coming?

This release is the first step in transforming how multi-store brands manage their support setup. You can now easily view which channels are connected to each store and assign them directly — all from a single, streamlined interface that brings clarity and control to your configuration.

Coming later this year, we’ll build on this foundation with powerful improvements like:

• Setting business hours per store

• Creating store-specific rules, macros, and reporting filters

• Defining default email addresses for each store

These updates will make store-specific configuration, reporting, and automation far more intuitive—without the need for tags or workarounds.