We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents:

🧑‍💼 Customize Agent Ring Time: Adjust how long we ring your agents before moving on the next one. No more being tied to that 60-second limit—set it to suit your needs!

📞 Control Call Wait Time: You can now choose how long callers wait for an agent before the call is forwarded to voicemail. It’s up to you—not just a default 2-minute wait anymore!

📥 Send Calls Straight to Voicemail: Need calls to go directly to voicemail at times? You’re in charge! Simply disable the wait time.

It’s all about giving you the flexibility to create the perfect customer experience. Head over to your settings to start customizing today! ✨