We’re making some quality of life improvements to rules! 💖

• does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed elements is missing.

• The Reply to ticket rule action will be renamed Reply to customer and now only trigger as a response to customer’s message (as opposed to an agent’s message). We want to prevent doubling-down on a message sent to a customer with another automated message. Note that you can still use the “Apply macro“ or “Send email“ actions to reproduce the initial behavior!